PO Box 1610
Roseburg, OR 97470
Roseburg Office: (541) 679-5318
Medford Office: (541) 500-1593
Fax: (888) 817-4751
If you decide to choose Helping Hands Payee Services, a New Client Information Packet will need to be completed and submitted to our office.
We consider it a privilege to serve as your Representative Payee and look forward to getting to know you.
We issue re-loadable debit cards for your grocery and/or spending money. The amount and load schedule depends on your personalized budget.
We try to build savings into your budget for Christmas, birthdays, clothing twice a year, summer entertainment and emergencies.
As a Non-Profit Organizational Payee we are authorized by Social Security to collect a fee for our service. This fee is set by Social Security and is used to cover our operating expenses. For most clients this fee is currently $42 monthly. There is also an initial bank charge of $19 for your check stock.
Our phone hours are Monday through Thursday between 9:00 am and 3:00 pm. If we are unable to answer your call, please leave a detailed message with your telephone number and we will return your call as soon as possible. For your convenience, you may also mail, e-mail or fax your questions or requests.
Once we are appointed by Social Security to serve as your Representative Payee to manage your Social Security benefit we work with you to develop a customized budget based on your income and expenses. We are glad to work with caseworkers and other persons you authorize to assist us in managing your finances. We send copies of your estimated budget and quarterly account ledgers at your request.
We schedule regular bills and rents to be mailed by the third of the month after verifying we receive your deposit. Our goal is to budget rents for delivery by the 1st whenever possible. We estimate utility and other fluctuating bills to be paid when the actual bill is received by our office.